Currently

Currently

LYRASIS (Formerly DuraSpace; organizations merged in July 2019) February 2019 - Present DSpace 7 Product Manager (.25 FTE temporary position) June 2019 - Present Outreach & Engagement Coordinator
October 2016 - June 2019 Services Coordinator

• Manage the suite of DuraSpace open source hosted service offerings – DuraCloud, DSpaceDirect, and ArchivesDirect – digital repository and preservation software designed to be accessible to organizations of any size. Consult with cultural heritage institutions to assess their needs, and recommend open source options within and outside the services portfolio. Support new customers in onboarding and training, and provide ongoing service support and tier 1 service troubleshooting.
• Work closely with the DSpace Governance, DSpace 7 working groups, and Technical Lead to manage the Preview and Beta releases of DSpace 7. Developed and working to execute a release communications and events plan, and created a DSpace 7 communications homepage. Working with a team of international service providers to complete a Wideband Delphi software estimation process for work remaining for the DSpace 7 Beta release.
• Create and maintain detailed documentation and training materials, including support documentation, templates, demo sites, and webinars. Contribute to blog posts and newsletters on services topics.
• Build and grow relationships with service and grant partners, pilot participants, and open source communities.
• Manage projects related to hosted services including exploratory work, pilot programs, and partner collaborations.

Education

2015 North Carolina State University
Graduate Certificate in Training & Development

2008 Simmons College
Master of Science in Library and Information Science

2004 Northeastern University
Bachelor of Science in Sociology

Technical Skills

• Design/Programming: HTML, CSS, Markdown, GitHub, Python (beginner), CMS content creation and editing (WordPress, Drupal)
• Project Management: Basecamp, Trello, Wideband Delphi Software Estimation Process
• Multimedia Software: Photoshop, Illustrator, Canva
• CRM: SugarCRM, Zoho CRM
• Community Channels: Slack, MailChimp, Constant Contact, Google Groups, Facebook, Twitter, YouTube, HootSuite
• Interest, willingness, and ability to learn new skills and applications

Presentations

July 2020 NC Library Association Digital Unconference
“Nontraditional Career Paths: Library Skills Outside the Library” (panelist)

April 2020 Southern Mississippi Institutional Repository Conference, Virtual
“DSpace 7: Coming Soon to a DSpace Near You”

October 2019 Digital Library Federation Conference, Tampa, FL

• “What doesn’t kill us: The impact of DPN’s downfall on the nodes” (panelist)

October 2019 Digital Preservation 2019 Conference, Tampa, FL

• “Designing a Migration Path: Outcomes and Recommendations” (moderator)

April 2019 DuraSpace Summit, St. Louis, MO

• “Supporting open infrastructure in an evolving landscape” (moderator)

February 2019 PASIG Meeting, Mexico City, Mexico

• “Distributed Digital Preservation Discussion” (panelist)

December 2018 Webinar, NDSA Infrastructure Interest Group Meeting

• “Uncovering the True Cost of Cloud Storage”

October 2018 Digital Library Federation Conference, Las Vegas, NV

• “Collaboration beyond code: Sprints for non-technical work” (concurrent session)
• “Digital Library Technology, Social Impact, and the Developing World” (concurrent session)

June 2018 VIVO Conference 2018, Durham, NC

• “Research Graph VIVO Cloud Pilot” (poster)

May 2018 Webinar

• “DuraCloud in 2018: What’s New? What’s Next for the Software and the Service?”

November 2017 Samvera Connect, Chicago, IL

• “HykuDirect Pilot Project” (Poster)

April 2017 DPLAFest, Chicago, IL

• “Hydra-in-a-Box Project Update” (Co-presenter)

March 2016 NC Community College Library Association Conference, Dobson, NC

• “But Wait, There’s More!: Tips & Tricks to Optimize Your Digital Resources” (Co-presenter, concurrent session)
• “Forming Partnerships to Ensure Continued Relevance” (Co-moderator, roundtable discussion)

October 2015 North Carolina Library Association Conference, Greensboro, NC

• “Troubleshooting Digital Resources with Confidence” (Concurrent session)
• “From Vineyard to Winery: Using NC LIVE Resources to Support Small Business Development” (Co-presenter, concurrent session)

July 2015 NC Community College Directors Leadership Institute, Raleigh, NC

• “Technology Competencies for Library Staff” (Invited speaker)

March 2015 BiblioLabs Customers Meeting

• “The NC LIVE Home Grown Collection” (Invited, overview session)

March 2015 NC Community College Library Association Conference, Raleigh, NC

• “Troubleshooting Digital Resources with Confidence” (Concurrent session)
• “NC LIVE Update” (Concurrent session)

February 2015 Electronic Resources & Libraries Conference, Austin, TX

• “Everything is Different: Easing the Pain of a Resource Transition” (Lightning round)

July 2014 Raleigh Cooperating Colleges Library Workshop, Raleigh, NC, July 2014

• “Technology Competencies: Building Confidence with Digital Resources” (Invited, workshop session)

June 2014 ALA Annual Conference, Las Vegas, NV

• “Say-it-in-Six Lightning Rounds: Case Studies on Using Data to Improve Library Services” (Lightning round)

April 2014 NC Community College Learning Resources Association Conference, Flat Rock, NC

• “The Results are In: Increasing the Use of Digital Resources is Easier than You Think” (Co-presenter, concurrent session)

October 2013 North Carolina Library Association Conference, Winston-Salem, NC

• “NC LIVE Core Competencies for Staff Development” (Pre-conference session)
• “Response Requested: Better Surveys for Better Data” (Concurrent session)
• “NC LIVE Vendor Showcase” (Co-presenter, exhibitor showcase)

September 2013 NC3ADL Conference, Raleigh, NC

• “Libraries as Partners for High-Quality Assignments” (Co-presenter, concurrent session)

May 2013 Conference for Entrepreneurial Librarians, Greensboro, NC

• “The Open Library NC Project” (Lightning round)

March 2013 NC Community College Learning Resources Association, Wilmington, NC

• “NC LIVE Resources to Meet Career and Small Business Information Needs” (Co-Presenter)

October 2012 North Carolina Community College System Conference, Raleigh, NC

• “High Quality Online Resources for Career and Small Business Support” (Co-Presenter)
• “Libraries: Supporting Student Success 24/7” (Co-Presenter)

March 2012 NC Community College Learning Resources Association, Asheville, NC

• “Open Library NC: A Partnership between the Internet Archive and NC LIVE” (Concurrent session)

November 2011 NC3ADL Conference, Raleigh, NC

• “Articles and Beyond for Distance Learners” (Concurrent session)

October 2011 North Carolina Library Association Conference, Hickory, NC

• “Guiding Your Patrons through the Online Resource Jungle” (Moderator, panel presentation)

Previous Professional Experience

• June 2015 - October 2016 Member Services Coordinator
• February 2011 - May 2015 Online Services Librarian/Member Services Librarian
  NC LIVE, NC State University Libraries
• Applied NC LIVE’s mission and customer service philosophy to library staff service operations including oversight of the NC LIVE Help Desk, member communications, and service blog. Identify, report, and address trends related to resource and service issues.
• Developed and maintained a strong partner relationship with member library staff, resource vendors, and content and service partners. Acted as an advocate for member libraries to identify and resolve challenges related to NC LIVE content and services.
• Coordinated and assessed vendor and partner-provided training. Ensured training meets member library staff needs.
• Planned and delivered communications and outreach to library staff. Developed customized presentations that meet the needs of a variety of library types and staff levels.
• Represented NC LIVE at state and national library conferences and meetings.
• Acted as a liaison for the NC LIVE Outreach, Promotions, & Partnerships Advisory Committee, helping to set priorities and presenting ideas and recommendations.

July – November 2010 Contract Librarian
N.C. Council on Developmental Disabilities

November 2009 - December 2010 Search Quality Evaluator
Leapforce, Inc.

February 2009 – February 2010 Librarian
Beaufort County Community College

2006 - 2008 Technical Services Assistant
Harvard College, Cabot Science Library

2004 - 2006 Library Assistant III
Harvard Medical School, Countway Library

2001 - 2004 Legislative Aide
Office of Councilor Stephen J. Murphy, Boston, MA

Professional Affiliations and Service

Member, North Carolina Library Association

• Director, Women in Libraries Roundtable, 2017-Present
• Co-Chair, 2015 NCLA Conference Assessment Sub-Committee
• New Members Roundtable Executive Committee Member, 2013-2015

2011-2016, Member (Ex-officio), North Carolina State Library Continuing Education Advisory Committee

Member, American Library Association

Volunteer Service

2015- Present Board Vice Chair & Volunteer Coordinator
Sunday Assembly Chapel Hill

• Founding Board Member of a 200+ member chapter of an international educational and charitable non-profit community organization. Work as a team to organize and execute monthly events for 60+ community members. Arrange for speakers, organize volunteering opportunities, conduct fundraising, comply with the requirements for 501(c)3 non-profit community organization. Ensure that all activities are responsive to community and organizational philosophy. Engage with community through social media campaigns and local media outreach.

2013- Present Volunteer Guardian ad Litem
Judicial District 14, Durham County

• Appointed to investigate and advocate for the best interests of abused and neglected children petitioned into the court system by the Department of Social Services. Responsible for investigating and documenting assigned cases; establishing respectful and culturally competent relationships with children and parents; collaborating with other stakeholders; writing concise and fact-based court reports; empowering the child’s voice; testifying in court when requested; and following strict protocols for confidentiality.

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